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Free Delivery on Orders Over £40

Delivery, Returns and Refunds

Delivery

Free Next Day Delivery*

We offer Free Next Day Delivery on all machines we hold in stock. If an order is placed before 12 noon, delivery will be on the next working day. For orders placed after 12 noon, delivery will be within 48 hours. (Please note that delivery times to Northern Ireland, the Highlands and Islands of Scotland, Cornwall, South Wales, and any offshore islands may be longer.)

*Some machines will be delivered direct from the manufacturer and the expected delivery time may be 3-5 days. Machines affected by the longer delivery time are clearly marked within the product information on the website.

All deliveries are free of charge sent by courier, and therefore will require a signature.

Free Gifts, promotional products and items ordered from Haberdashery will arrive separately from your machine.

UK Only orders

We can only deliver to UK addresses and cannot accept orders from overseas.

Out of Stock Items

Occasionally an item may be out of stock. In this event we will contact you by email or telephone to explain when delivery is expected, and despatch your order as soon as possible.

Returns

Returns – Non Faulty Products

We understand that from time to time you may wish to return a product to us. We offer no quibble returns within 30 days of purchase, providing the product remains unopened (ie packaging sealed exactly as it was when delivered) and undamaged.

Customer Services can arrange for a return to be collected, at a cost of £15.99 per parcel or alternatively you may arrange your own return postage. In any event please contact Customer Services to make them aware of the expected return.

Returns – Faulty Products

In the unlikely event that a faulty machine is delivered, or if the machine develops a fault within the manufacturer’s guarantee period, please contact Customer Services to arrange a return.

Refunds

Full refunds will only be given for products which are returned unopened, and are in a condition enabling us to sell the product as new. Unfortunately we cannot give refunds where packaging has been opened.

We will send you a refund for the full price of any product properly returned by you in accordance with our returns policy. We will refund using the same method as payment was made originally by you to pay for your purchase. We will process the refund due to you as soon as possible, and in any event, within 7 days after receipt of the returned product.